Frequently Asked Questions
Everything you need to know about our curated gift baskets and delivery services.
Can I customize the contents of a gift basket?
Yes, we offer a 'Build Your Own' feature where you can select specific items to create a personalized gift. For bulk corporate orders, please contact our concierge team for bespoke branding options.
How do you ensure the freshness of perishable items?
All perishable goods, such as gourmet cheeses and fruits, are sourced daily and packed in temperature-controlled insulation. We recommend choosing expedited shipping for baskets containing fresh food.
Can I include a personalized message with my gift?
Absolutely. During the checkout process, you will find a text box to enter a custom message, which we will hand-write or print on an elegant gift card included with your order.
What happens if the recipient is not home during delivery?
Our couriers will attempt to leave the package in a secure location or with a neighbor. If no safe spot is available, a delivery notice will be left to reschedule. Please note that baskets containing alcohol require an adult signature.
Do you offer international shipping?
Currently, we ship to over 20 countries. However, due to customs regulations, certain items like alcohol or fresh produce may be restricted depending on the destination country.
What is your return policy for gift baskets?
Due to the perishable nature of our products, we cannot accept returns. However, if a basket arrives damaged or if there is an error with your order, please contact us within 48 hours for a full replacement or refund.